If your question is not answered here please feel free to contact us.

- Who is Tek Distribution?
- Will my order be sent discreetly?
- When will I get my order?
- Why won't this website display correctly?
- What is your Price Guarantee?
- What is G.S.T.?
- How is my order shipped within Australia?
- Do you deliver to International Customers?
- Will you ship to P.O. Boxes?
- How much do you charge for delivery?
- I don't trust sending my Credit Card Details over the Internet
- Do you have a payment system alternate to Credit Cards?
- How will I know what is happening with my order?
- What is your return policy?
- Do you have an affiliate or partner program?

Who are you?

Tek Distribution is a 100% Internet based mail order company. We have been marketing and distributing our products, via the Internet, since 1996. Over this time we have grown to run one of the most efficient Internet Distribution system in Australia, and have been recognised via many Industry Awards, for our service and delivery. We pride ourselves on innovation and most of all customer service. Without you, our customers, we will not be in business. You can rest assured that the company you are dealing with is professional and customer focused. Make your purchase in confidence knowing if you have a problem we are here to help you.

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Will my order be sent and handled quickly and discreetly?

Definitely, we respect and understand our customers want and expect nothing but complete privacy in any transaction with us. All orders are sent in plain satchels or Courier bag, with No description or reference to the contents of the bag. This means you can safely have the items sent to your work if this is more convenient for you. Your Credit card statement will also appear discreetly as Tek Distribution. If we do need to contact you we will only speak to or e-mail the person that placed the order, we will not discuss the details of the order with anyone other than the purchaser.

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When will I get my order?

Our Internet store runs directly from our stock database. That means all of our displayed products shown are available for IMMEDIATE DELIVERY *. Unlike many "so called" online stores we hold stock here for you so from the time you place the order to the time your product arrives is kept to a minimum and in most cases you will receive your order in 1 –2 working days (Subject to location and delivery method chosen).

* Many Lingerie items are held locally but due to the enormous range of colours and sizes that we supply some of these items are ordered specifically to suit your requirements. As such please allow approximately 14 – 21 days from date of order for the delivery of any lingerie purchases. Should you have any queries regarding delivery times feel free to contact Customer Service via email at orders@tek.com.au

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Why won't this website display correctly?

This Internet site is Dynamic, this means pages should be reloaded from our server each time they are viewed. They should not be displayed from any form of cache, this normally happens on either your P.C or Proxy Servers at your ISP. To Switch off Caching on your P.C follow these simple instructions.

Open Internet Explorer.
From the 'View' or 'Tools' menu, click Internet Options.
Click the General tab.
Click the Settings button.
Select "Every visit to the page" for how often to check for newer versions of stored pages.

Problems with display width? - Turn off or Close any History or Favorite Toolbars.

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What is your Price Guarantee?

We constantly check our pricing against our competitors and know we are consistently 30% to 40% cheaper in many cases. That’s why we don’t have silly sales once a year. We believe you are entitled to the best price, regardless of when you want to shop. However should you happen to find an identical item advertised at a cheaper price let us know. We will match any Australian competitors advertised price and beat that price by a further 10%. That’s our commitment to you.

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What is G.S.T.?

G.S.T is a Tax levied by the Government that is only applicable to Australian residents. Should you not live in Australia, and the goods are for export out of Australia, you will not be charged any G.S.T. on your purchase from us. This means our international customers can purchase from us Tax or Duty Free! Saving you even more. For those in Australia sorry but you know the score.

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How is my order shipped within Australia?

You can choose how you would like to receive your order. Australian Orders are sent either via Express Post or Courier, all methods are traceable and insured. On shipping of your parcel you will receive notification via e-mail with the shipping number for tracking.

Expected delivery times vary depending on location however please use below as a guideline

Express Post – Next working day to Capital Cities, 2-3 days otherwise.
Courier – Next working day to most areas

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Do you deliver to International Customers?

Yes we are happy to deliver products outside of Australia. Overseas orders are shipped, at the customer’s choice, either via DHL or Fedex Courier, EMS Postal Courier or International Air Mail.

Expected delivery times vary depending on location however please use below table as a guideline.

Air Mail – 7 to 14 working days
EMS Courier– 3 to 4 working days
DHL or Fedex Courier – 2 to 3 working days

Please note: We will not be held responsible for the Customs and Laws that govern your particular country should your goods be confiscated, nor will we refund your money or shipping costs. This service is at you own risk but we will endeavour to do our best to package goods discretely and get your order to you as fast as we can. All Goods will be marked Discreetly for customs declarations unless otherwise requested.

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Will you ship to P.O. Boxes?

Yes, we will ship to Australian Post Office boxes. But we must have your telephone number as a contact point. Please note international DHL, Fedex and EMS Couriers will not deliver to Post Office Boxes.

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How much do you charge for delivery?

All delivery prices are quoted online prior to you confirming the purchase. You will be provided with a quote as to the cost of delivery based on delivery method, delivery location and size of your order. This way you can choose the delivery method that best suits your needs and budget.

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I don't trust sending my Credit Card Details over the Internet

There’s no need to worry. We employ Secure Server Technology. This is the safest form of encryption available on the Internet today. (Banks and Stockbrokers use it to transfer their money!) If you're still worried that’s OK. We can still help you. When you place your order you can choose to Fax, Mail or Telephone your order and payment details to us. Just go through the checkout as normal and choose the method that suits you best.

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Do you have a payment system alternate to Credit Cards?

Yes - You can send us a cheque or money order by mail, Another method is to Direct Deposit (T/T) to our account. All these methods are described clearly in the checkout wizard.

To make use of alternate payment methods please place your order normally, Select the payment method you wish to use and we will look after the rest. Please note Cheque / Money Orders must be cleared before any goods will be despatched.

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How will I know what is happening with my order?

We advise you of every step of your order. When we receive an order we process and package it for dispatch. We then e-mail you with your Order number and delivery number so as you know to expect the delivery.

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What is your return policy?

We do accept returns but please see our Trading Terms and conditions page. For full details on terms and conditions.

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Do you have an affiliate or partner program?

Certainly, we were the first Australian Adult Product Distributor to offer such a program and we are always looking to work with new partners from both within Australia and internationally. For more information please visit the following site. [Click Here] or E-mail info@tek.com.au. Be sure to check our top of the line Partnership programs which are design to complement your web site and increase your income.

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